Operations

46 Hotels, One Vote: What Chicago’s Strike Authorization Really Signals

7,000 workers just told a booming convention market the boom is not reaching the floor. Seattle and Philadelphia already published the new wage numbers.

By Nathan Snyder · September 25, 2026

Operations

No Vacancy for Neutrality: Inside the Hotel Industry’s ICE Standoff

A canceled reservation in Lakeville set off GSA, a franchise termination, and lobby occupations from Manhattan to Fort Myers. Neutral is no longer a square footage.

By Nathan Snyder · September 25, 2026

Operations

Only 55% of Americans Wake Up Well-Rested. Most Hotels Are Still Pretending That’s Not Their Problem.

Are your rooms actually designed for rest, or are you just selling a bed?

By Nathan Snyder · September 25, 2026

Operations

Why Hotels Matter: The Unsung Heroes of Travel (and the People Who Pretend They Don’t Need Them)

Everyone loves to talk about the destination. They talk about the city skyline, the famous restaurant, the hidden coffee shop, the must-see attraction, and the “authentic local experience” they discovered…

By Nathan Snyder · August 3, 2026

Operations

Michelle Warner: The Woman Who Reminds Us What Hospitality — and Humanity — Can Be

I sat down with Michelle Warner expecting a conversation about hotel operations and performance metrics. What I found instead was something far more lasting — a quiet masterclass in what…

By Nathan Snyder · June 30, 2026